Providing the homeowner/business owner with the highest quality service to restore their property to its pre-loss condition as quickly as possible.


A special thank you to Tony Liquori from Liquori’s Restaurant for making all these fabulous pizzas for us to deliver to the fire departments Christmas eve and Christmas day!!  As well a very special thank you to the West Springfield, Springfield and Amherst fire departments for donating their pizzas to the Veterans at the VA in Leeds, Massachusetts. All of us at Complete Restoration Solutions hope you all had a peaceful and Merry Christmas!





This year we hosted a ladies holiday bizarre to raise donations for Safe Passage.








This year’s 5K Hot chocolate run, with over 6000 participants raised over $615,000.00 to help victims of domestic violence. A big shout out to the ladies at Clayton Insurance and New England Insurance Agency for joining team CRS for a fabulous day.











Last week it was our honor to continue our longstanding tradition of passing out Thanksgiving turkeys to the Holyoke Soldiers’ Home, Chicopee Knights of Columbus Post 4044 and the Northampton VA hospital.  Thank you all for your service to our country we appreciate you and are so grateful for your service.










Future 1st Responders from Western Massachusetts Correspondent MARK GRABOWSKI Published 1st Responder Broadcast Network

 These Future First Responders from Western Massachusetts are seen here with Chicopee Fire Prevention Officer Katie Collins Kalbaugh at the “BIG E” fire prevention booth at the West Springfield Fair Grounds!









CRS has been a corporate sponsor of the annual Ludlow Fire department social club golf tournament for the last 12 years….

Posted by CRS – Complete Restoration Solutions on Wednesday, September 13, 2017










A Restoration Beauty
























CRS announces hiring of Terry Wallace as Project Manager!

CRS is pleased to announce the addition of Terry Wallace to our project management staff.  After successful positions as a property adjuster with the Hanover and Travelers insurance companies, Terry brings his extensive knowledge of the property loss process to CRS.  His industry experience, coupled with his reputation as a hard working and great communicator makes him a welcomed addition to the CRS family!  Terry resides with his wife and son in Great Barrington, Massachusetts.  He will serve as Project Manager for property losses in both the Chicopee and Pittsfield office locations.   







Another beautiful restoration by your favorite company.





















CRS announces hiring of Ryan Mahan as Project Manager!

CRS is pleased to announce the recent addition of Ryan Mahan to their project management team.  In his new position as Project Manager, Ryan will be responsible for the coordination and oversight of several fire and water damaged claims.  Ryan’s unique blend of past construction trades experience in the roles of estimator and project coordinator, coupled with his record of superior customer service, makes him a welcomed addition to the CRS family!  Ryan will be working primarily out of the Chicopee office and will be handling projects in Western and Central Massachusetts.  Ryan is married and resides with his wife Jill in Westfield, MA.









CRS announces the promotion of Gabe Salazar to Project Manager!

CRS is pleased to announce the promotion of Gabe Salazar to Project Manager.  In his new role Gabe will be responsible for the coordination, handling and administration of customers personal contents along with other duties as they pertain to CRS’s cleaning and restoration departments.  Gabe first joined CRS in 2011 and has previously held the positions of Water Technician, Senior Technician Supervisor and Secondary Damage Technician.  Gabe’s experience, hard work and attention to customer service will provide CRS significant benefits with the continued expansion of the company’s restoration capabilities.     







Be sure to look for CRS again this year at the annual 4th of July, East Longmeadow parade. 
                                                                                                           (DAVE ROBACK/THE REPUBLICAN)









CRS President/Partner Joe Gillette, CR WLS, was recently elected to the Restoration Industry Association (RIA) Board of Directors.  A member since 1997, Gillette holds multiple advanced restoration, industry certifications.

The Restoration Industry Association (RIA) is the oldest and largest trade association representing the restoration and reconstruction industry with over 1,100 member firms worldwide.  RIA serves and represents  the interests of its members by promoting the highest ethical standards; providing education, professional qualification and certification opportunities; positively influencing regulations and governmental actions; and advancing the safety, image, efficiency and competitiveness of industry members.      








If this was to happen to you?…What would you do?..

This family called CRS to give them their home back. 


















Another beautiful fire restoration by CRS

 “When Only Complete Satisfaction Will Do”








Fisher Home ready to reopen after fire

Saturday, January 07, 2017

AMHERST — The Hospice of the Fisher Home is nearly ready to reopen after a devastating July fire that destroyed much of the building’s roof and displaced six patients.

The reopening will return a rare resource to Hampshire County. According to Executive Director Elizabeth Weissbach, Hospice of the Fisher Home is the only 24-hour hospice care home in the Pioneer Valley. The cozy, one-story home has nine beds and prides itself on flexibility when it comes to making patients and their families comfortable, Weissbach said.

The 24-hour hospice care home at 1165 North Pleasant St. will debut a new roof, freshly renovated rooms and new, energy-efficient windows during an open house Monday, Jan. 30. The event will feature tours, information sessions and light refreshments. It will begin at 10 a.m. and end at 5 p.m.

Beyond physical improvements to the nonprofit home, Weissbach said she is happiest that the staff and volunteers will be together under one roof after six long months apart.

“They were pulled apart after years of working under one roof together,” Weissbach said. “It is a work of love. The physical repairs, that’s the outer shell. What is at the inner core is love, compassion and caring … It makes you want to be here.”

Within hours of the July 22 fire, all six residents of the home were moved to New England Health Center in Sunderland where the Hospice of the Fisher Home staff were able to continue care.

Though the fire was devastating, it has made the community more aware of the home’s at-home care program, Weissbach said. Hospice of the Fisher Home provides the same hospice care to patients in their own homes, which Weissbach said many people are not aware of.

There are now 10 patients in the at-home care program, Weissbach said.

“The program has taken off since the fire,” Weissbach said.

If a patient in the at-home care program is better-suited for the home’s 24-hour care services later in treatment, that person can transition seamlessly to the Fisher Home, Weissbach said. The patients receive care and support from the same trusted staff members.

Bill Appleton, a member of the Hospice of the Fisher Home board of directors, said he was stunned by staff members’ selflessness and compassion. At the first staff meeting after the fire, only one question was asked about money, he said.

The staff was far more concerned, Appleton said, about the well-being of the displaced patients.

“It’s a calling, and the staff heeds that calling,” Weissbach said. “It’s not a business.”

The fire damaged some 40 percent of the roof of the building and the sprinkler system caused the ceilings to cave in overnight, Weissbach and Appleton explained. Additionally, the building had smoke damage.

For six months, Appleton has coordinated the reconstruction effort led by Complete Restoration Solutions in Chicopee. With insurance money and a $35,000 grant from the Beveridge Family Foundation, they were able to replace the entire roof, which was dated and had problems with leakage even before the fire.

As a nonprofit, Hospice of the Fisher Home relies on donations and grant money. Weissbach had been writing grant applications for a new roof before the fire, she said.

Appleton and Weissbach said that Evan and Cinda Jones of W.D. Cowls were incredibly generous with discounts on building materials for the reconstruction. They also gave a discount on new wood cabinets with slide-out shelving for the the kitchen.

“The kitchen is absolutely beautiful. The star attraction is the cherry cabinets. Cowls came through with a sale price,” Weissbach said. “We could never have afforded those.”

“If we sound indebted to them, we are,” Appleton added.

Additionally, the patient rooms have been repainted in soothing hospice-recommended blues and greens. Fresh carpeting and vinyl flooring were installed, and a storage area has been converted into a coffee bar.

Weissbach said she looks forward to the open house and getting the home up and running again.

“It is as if everyone who comes here is a loved one. It comes naturally,” Weissbach said.

Stephanie Murray can be reached at











CRS had great time participating in the 13th annual Hot Chocolate Run for Safe Passage!  With over 2,000+ participants Safe passage broke all previous records, raising an astonishing $575,000 – that’s a 17% increase over last year!  What an amazing event for a wonderful organization! 


28   3


36a   26   9

34   29

14   35   39

















Our Emergency Advance Response Team, Tom Ollari and Mark Grabowski participated in the Veterans Day Springfield Parade with WWII Veteran Longmeadow Electrical Inspector Wally Clune and East Longmeadow Fire Chief Richard Brady who served with the US Coast Guard. Such an honor to be with these great men, we thank you for your service and for all that you still do!










Great time had all while supporting a wonderful weekend memorial tradition, the National Fallen Firefighters Foundation. Here at their annual golf tournament, Emmitsburg, MD, Chief Bob Wallace East Longmeadow Fire Department,Chief Charlie Chaconas Ludlow Fire Department, Mark Grabowski CRS, Chief Al Morrissette East Hampton Fire Department.











Safe Passage

Hot Chocolate Run

 December 4th, join us for a cup of hot chocolate and meet Team CRS as we support Safe Passage.  Come join the fun!







This year we had a new venue for the ladies luncheon. Thank you to our attendees who so graciously contributed to Safe Passage.


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